Frequently Asked Questions

Subscriber Questions (students, faculty, staff, etc.)


Q: How do I sign up for UA Alert?
A: Click on the "Sign Up" link on the right side of this page. If you are a UA student or employee, click on the line that says "Please click here to register with your UA NetID and password." If you are not an employee or student, fill out the form to create your account.

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Q: What types of events activate the UAlert text messaging system?

A: UAlert will be activated in cases of:

Violent activity, including:

  • Active shooter
  • Immediate threat to the UA community, including off-campus events

Hazards, including:

  • Major fires
  • Hazardous materialleaks or spills (with a threat to health and safety)
  • Health issues suchas infectious diseases (following consultation with UA-CERT)

Major disruptions to university activity, including:

  • Building closures expected to last more than two hours
  • Severe weather
  • Power outages
  • Significant traffic disruptions on or around campus

Other: Any unforeseen emergency or situation that dictates the issuance of an alert

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Q: I entered a mobile number but didn't receive the validation text message. What do I do?
A: Log into your account and click on the "Services" tab. Make sure you entered the correct phone number (in the correct format, 5206261234) and mobile carrier. If you need to make a change, delete the number and enter it again. If everything appears correct, contact the 24/7 IT Support Center at 520-626-TECH (8324) or http://uits.arizona.edu/departments/the247.

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 QI entered my email address but didn't receive a validation email. What do I do?

A: Try refreshing the page or logging out and logging in again. If you still need assistance, contact the 24/7 IT Support Center at 520-626-TECH (8324) or http://uits.arizona.edu/departments/the247.

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 Q: I entered my email address and received the validation email and confirmed my registration by clicking on the button in the email message. But the UAlert website still says it's not validated. What do I do? 
A:
 Try refreshing the page or logging out and logging in again. If you still need assistance, contact the 24/7 IT Support Center at 520-626-TECH (8324) or http://uits.arizona.edu/departments/the247

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 Q: How do I add another person's mobile number or email address so they can also get alerts?
A: Ask them to visit this website, http://cert.arizona.edu/ualert, and sign themselves up by clicking on the "Sign Up" link at the left.

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 Q: Can I change my contact preferences?
A: For those with a UA NetID, you can only change your UAlert password if you first change your NetID password, since they're the same. For those who don't have a UA NetID, log in, click on the "Account" tab and follow the instructions.

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 Q: Can I change my password?
A: Once you have created an account, log back into UA Alert. Select the "Account" tab at the top of the interface Enter your existing password, then enter a new password.

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 Q: How do I opt out of receiving UAlert messages?
A: If you are a UA employee or student, you may opt out of receiving text messages by logging in to your account and delete the numbers you entered. You will continue to receive alerts via your UA email account. For non-UA subscribers, log on to your account and delete the numbers and accounts you'd like to unsubscribe. You may opt-out of e-mail alerts only, text alerts only, or the entire service.

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 Q: I entered my email address but didn't receive a validation email. What do I do?
A: It might have been captured by your spam filter. Check your junk/spam folder for the confirmation message. Make sure you can receive e-mails from: e2campus@omnilert.net. If you still need assistance, contact the 24/7 IT Support Center at 520-626-TECH (8324) or http://uits.arizona.edu/departments/the247.

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 Q: How do I control what shows up on my phone?

A: You will only receive text messages from the University of Arizona's UAlert system in the event of an emergency. We do not send any other messages on the UAlert system.

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Q: When will my UAlert account expire?
A: For students, all accounts are set up for four years. UITS will automatically remove students from UAlert who are no longer enrolled at the UA. For faculty and staff, accounts expire after four years. You will be notified via text message or email (based on your account settings) 60 days, and again at 30 days, before expiration. Once you have received the expiration notice, you will be able to extend your UAlert membership by logging in to your account. For friends and family, accounts are set to expire after four years. You will be notified via text message or email (based on your account settings) 60 days, and again at 30 days, before expiration. Once you have received the expiration notice, you will be able to extend your UAlert membership by logging in to your account.

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Q: Will I receive unsolicited messages (spam) on my mobile phone or in my email account?
A: No. UA Alert enforces a ZERO SPAM policy that clearly prohibits unsolicited messages, and UAlert does not sell the contact information of our subscribers to third-party marketers. You will only receive text messages and/or emails from the University of Arizona UAlert system in the event of an emergency.

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Q: Does your service work on multiple cell phone networks?
A: Yes. UA Alert is a cross-carrier service. View a list of wireless carriers supported.

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Q: Do I need to install software on my phone?
A: No. UAlert uses the industry standard SMS text messaging protocol to send messages to your phone. Your mobile phone will need to have text messaging services enabled in order for you to receive the messages.

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Q: Will this cost me anything?
A: Maybe. If your current wireless service plan includes charges for incoming text messages, that rate will apply to UAlert text messages. Check with your carrier.

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Q: What if I have set up an account and am still have issues logging in or making changes?
A: Contact the 24/7 IT Support Center at 520-626-8324 or submit a support request at https://uassist.arizona.edu.

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